Refund policy

At StarGabi, every purchase helps support pet rescues, wildlife organizations, and community fundraising efforts. Many of our products are custom made specifically for each order through trusted print-on-demand and specialty manufacturing partners. This allows us to offer unique products while helping organizations raise much-needed funds.

Because each item is created just for you and a portion of every purchase supports our mission, all sales are considered final.

We encourage customers to carefully review product descriptions, sizing charts, colors, and shipping information before placing an order.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us, and we stand behind the quality of every order.

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of receiving your order by emailing support@stargabi.com and include:

  • Your order number

  • Clear photos of the damaged, defective, or incorrect item

  • A brief description of the issue

Once your claim has been reviewed and verified, we will gladly provide one of the following at no additional cost:

  • A free replacement item, or

  • A full refund issued to your original payment method

Returns & Exchanges

Because our products are custom printed or made to order, we cannot accept returns or exchanges for:

  • Incorrect size selection

  • Color preference

  • Change of mind

  • Buyer's remorse

  • Personalized or custom products

Please review sizing guides carefully before completing your purchase.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

  • Print-on-demand apparel and custom-made products

  • Personalized items

  • Beauty and personal care products

  • Undergarments and swimwear

  • Gift cards

  • Clearance or final sale items

Shipping Address Responsibility

Please verify your shipping address before submitting your order.

StarGabi is not responsible for orders delivered to an incorrect address entered during checkout.

Packages returned because of an incomplete or invalid shipping address may require additional shipping charges before they can be resent.

Lost or Delayed Packages

If your tracking information shows your package has been delivered but you cannot locate it, we recommend first checking with:

  • Household members

  • Neighbors

  • Your local post office or shipping carrier

If you still need assistance, please contact us. We'll gladly help you work with the shipping carrier to resolve the issue whenever possible.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Please allow 5–10 business days after approval for your financial institution to process and post the refund to your account.

TikTok Shop Orders

Orders placed through TikTok Shop are governed by TikTok Shop's return, refund, and dispute policies.

If your purchase was made through TikTok Shop, please initiate your request directly through the TikTok app.

We're Here to Help

Our goal is to provide excellent customer service while continuing our mission of supporting pet rescues, wildlife conservation, and community fundraising organizations.

If you have questions about your order or need assistance, we're happy to help.

Customer Support

Email: support@stargabi.com