Refund policy

StarGabi.com

Refund & Return Policy

We want you to feel confident shopping with StarGabi. If something isn’t right, we’ll make it right.

🛍️ Easy Returns

  • Returns accepted within 14 days of delivery
  • Items must be unused and in original condition

📧 Email us at stargabicustomerservice@gmail.com to start a return

🔄 Damaged or Incorrect Items

Received the wrong item or something damaged?
Contact us within 7 days with a photo—we’ll send a replacement or full refund.

🚫 Non-Returnable Items

  • Custom or personalized items
  • Print-on-demand products
  • Beauty & personal care items
  • Undergarments & swimwear
  • Final sale items

(Unless they arrive damaged or incorrect)

📦 Shipping Notes

  • Return shipping is customer-paid unless item is defective
  • Incorrect addresses or unclaimed packages may result in reshipping fees

💛 Fundraising Orders

Some purchases support fundraising campaigns.
In rare cases, a small portion may be non-refundable after funds are distributed.

💳 Refund Timing

Refunds are issued to your original payment method within 5–10 business days

📱 TikTok Orders

Orders placed through TikTok Shop must follow TikTok’s return process inside the app.

📩 Need Help?

We’re here for you.
stargabicustomerservice@gmail.com (24–48 hr response)